Privacy Policy

This Privacy Policy describes how Clawford Labs ("we," "us," or "our") collects, uses, and shares information about you when you use the Khorus service ("Service"). We are committed to protecting your privacy and handling your data responsibly.

1. Information We Collect

Information you provide directly:

• Account information: name, email address, and password when you register
• Billing information: payment details processed securely through Stripe (we do not store full card numbers)
• Content you submit: messages, instructions, documents, and other content you share with the Service
• Communications: emails or messages you send to our support team

Information collected automatically:

• Usage data: how you interact with the Service, features used, tasks submitted
• Device and browser information: IP address, browser type, operating system
• Log data: server logs, error reports, timestamps of activity
• Cookies and similar technologies: to maintain sessions and improve the Service

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Process payments and manage your subscription
• Respond to your support requests and communications
• Send you important notices about your account or the Service
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations
• Improve AI model quality (with appropriate safeguards — see Section 5)

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third-party vendors who help us operate the Service (e.g., Stripe for payments, cloud infrastructure providers). These parties are bound by confidentiality obligations.
• AI model providers: We use third-party AI APIs to power the Service. Content you submit may be processed by these providers subject to their privacy policies.
• Legal requirements: If required by law, court order, or government authority, or to protect our rights, safety, or property.
• Business transfers: In connection with a merger, acquisition, or sale of assets, in which case we will provide notice before your information is transferred.

4. Data Retention

We retain your personal information for as long as your account is active and as needed to provide the Service. If you close your account, we will delete or anonymize your personal information within 90 days, unless we are required to retain it longer for legal reasons.

Content you submit to the Service may be retained in logs or backups for up to 12 months after deletion.

5. AI and Your Data

When you submit content to Khorus, it is processed by AI systems to generate responses and complete tasks. We take the following steps to protect your data:

• We do not use your content to train AI models without your explicit consent
• Content transmitted to third-party AI providers is subject to their respective privacy policies
• We recommend you do not submit sensitive personal information (e.g., Social Security numbers, health data) to the Service

6. Cookies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings, though disabling cookies may affect Service functionality.

7. Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Portability: Request your data in a portable format
• Opt-out: Opt out of marketing communications at any time

To exercise these rights, contact us at support@clawford.org. We will respond within 30 days.

9. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it promptly.

10. International Data Transfers

Clawford Labs is based in the United States. If you access the Service from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Clawford Labs
1501 South Greeley Hwy Ste C #1035
Cheyenne, WY 82007
Email: support@clawford.org
Phone: (747) 285-0446